From OTA dependence to direct guest conversations.
Hallostay is an AI guest messaging layer for your hotel or resort. It answers guests 24/7 on LINE, Facebook, Instagram, WhatsApp, webchat and email – and routes real tasks and bookings to your team in one clean dashboard.
Hallostay handles repeat questions like parking, late check-in, extra bed and breakfast times.
Guests can chat instead of calling – your team receives structured tasks with room & contact info.
Promote upgrades, F&B and spa in your own channels – not only through OTAs.
Snapshot · unified inbox
Room 308 · LINE
2 adults · 1 child · 3 nights
Can we get 2 extra pillows and late checkout?
Guest · 09:14
Of course. We’ll send 2 extra pillows now, and can offer late checkout at 14:00 subject to availability.
Hallostay · Suggested reply
One inbox for social, webchat, email and in-house requests. AI suggests replies, your team stays in control.
One AI layer on top of your existing systems – not a replacement.
Hallostay doesn’t try to be a PMS or a new channel manager. It simply connects the places where guests talk to you – and makes sure nothing is missed, while shifting more business from OTAs into direct channels.
Guest messaging
One structured inbox
Facebook, Instagram, LINE, WhatsApp, webchat and email in one place. Assign conversations to reception, reservations, F&B or management.
AI assistance
AI that knows your property
Trained on your room types, facilities, policies and local area. Hallostay drafts answers, proposes upsells and fills booking details.
For Thai operations
Built for hotels in Thailand
Supports Thai & English communication, fits local guest behaviour and is designed around how Thai hotels and owners actually work.
From OTAs to direct bookings
Turn “we found you on OTA” into direct guests next time.
OTAs are important – but expensive. Hallostay helps you use every OTA stay to build a direct relationship with the guest, so the next booking goes through your own channels.
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1
Before stay: direct answers from your own brand
Guests who discover you on OTAs often check LINE, Facebook, Instagram or your website. Hallostay answers instantly under your own brand – not OTA branding.
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2
During stay: QR and chat instead of phone calls
Place QR codes in rooms and lobby. Guests order housekeeping, F&B and spa via chat. Your team receives structured tasks with room number and priority.
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3
After stay: invite them back – directly
After checkout, Hallostay can help you send a polite follow-up: thank guests, ask for feedback and nudge them towards next stay through your own channels.
What this means for owners
We focus on three simple KPIs that matter:
More direct
Growth in direct bookings vs. OTAs over 6–12 months.
Less pressure
Drop in phone calls and manual emails to front desk.
Higher spend
Incremental upsell revenue from spa, dining and experiences.
In the demo, we can walk through a simple ROI model based on your room count, ADR and current share of OTA vs. direct bookings.
Case · Mind Resort Pattaya
From scattered messages to one AI-assisted concierge.
Mind Resort Pattaya is a city resort with both Thai and international guests. Before Hallostay, questions came in via Facebook, phone, email and walk-ins – and reception had to repeat the same answers many times a day.
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A
Pre-stay communication
Guests ask about room types, parking, early check-in and breakfast times on Facebook, Instagram and website. Hallostay answers instantly using Mind Resort’s own policies and rate logic.
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B
In-house QR app
In the room, guests scan a QR code to open a simple concierge: housekeeping, extra towels, room service, spa information and transport. Tasks go directly to the right staff group.
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C
Staff overview
Reception and supervisors see all open requests and chats in one place – with clear room numbers, status and ownership, instead of many different apps and phones.
In your demo we can walk through a similar journey adapted to your property – resort, city hotel or serviced apartments.
Example guest journey at Mind Resort
1 · Found via OTA
Guest finds Mind Resort on an OTA, then searches on Facebook to ask about room options. Hallostay answers fast with available categories and nudges towards direct booking next time.
2 · During stay
In-house, the guest uses QR and chat instead of calling reception: housekeeping, extra amenities, late checkout and transport are handled in one flow.
3 · After stay
After checkout, Hallostay helps the hotel send a thank-you message and invites the guest to connect via direct channels for future stays.
Want to see what this could look like for your group or single property?
Integrates with the tools you already use.
Hallostay is designed to sit alongside your existing stack. During onboarding we map your PMS, channel manager, website and e-mail – and agree where Hallostay should plug in.
Typical connections
- • PMS & channel managers (for availability, room types and restrictions)
- • Booking engines / hotel website builders
- • E-mail hosting (including one.com) for info@ / reservations@ / groups@
- • Social & messaging: Facebook, Instagram, LINE, WhatsApp
- • Webchat on your own site
Exact integrations depend on your setup and can be rolled out step by step.
Example stack for a Thai hotel
Cloud PMS
Reservations & folios
Channel manager
OTA inventory
Booking engine
Direct web
Hallostay
AI guest messaging
LINE / FB / IG
Social entry points
Email (one.com)
Enquiries & groups
In your demo we review your existing providers and show where Hallostay fits with minimal disruption.
For hotel owners & management
Start with one property, then roll out across your portfolio.
Hallostay is offered as a monthly subscription per property, with a simple setup fee. We can start with a pilot hotel or resort, prove the effect on operations and direct revenue, and then expand to more properties when you are ready.
Step 1 · Discovery
Short online meeting to map your current guest messaging and OTA vs. direct mix.
Step 2 · Pilot
We configure Hallostay for one property, including flows, FAQ, and staff routing.
Step 3 · Scale
Once KPIs are clear, we help you roll out to sister hotels, groups or new projects.
Contact
Let’s see if Hallostay fits your property.
Send us a short message about your hotel, resort or group. We’ll follow up with a proposal and a demo tailored to your guest journey and tech stack.
APAC head office
Hallostay (Zosani Co., Ltd.)
808/2–3 Sukhumvit Soi 55 (Thong Lo)
Khlong Tan Nuea, Watthana
Bangkok 10110, Thailand
Company number: 0105566157610
EEC operations hub
Hallostay (Zosani Co., Ltd.)
551/1 หมู่ที่ 10
ตำบลหนองปรือ อำเภอบางละมุง
จังหวัดชลบุรี 20150 ประเทศไทย
Send a message
We usually respond within one business day. Feel free to write in English, Thai or Danish.