OTAs don’t steal your guests.
Slow responses do.
Every day, guests discover your hotel on Booking.com, Agoda or Expedia.
Before they book, they ask questions on LINE, Facebook, Instagram or your website.
If your answers are slow, inconsistent, or lost across multiple apps — they go back to the OTA and book there.
Hallostay intercepts that moment and turns OTA-discovered guests into
direct conversations and direct bookings — while also powering your in-house guest requests with a QR concierge and staff task routing.
Channels Hallostay connects
Owner view
Mini ROI – what changes in real life
Owners don’t need more dashboards. They need a system that captures demand before it leaks back to OTAs — and reduces daily operational noise.
Less OTA commission leakage.
Fewer calls & repeats.
Upsells get answered.
Simple pricing
Per property · billed monthly
from
฿3,850
/ month
If Hallostay prevents just a few bookings per month from leaking back to OTAs, it typically pays for itself.
In the demo, we map your room count, ADR and OTA share and show a simple monthly impact model.
The real OTA problem
Hotels lose guests before the booking decision.
OTAs are not the enemy. The enemy is a response gap:
the time between a guest asking a question and your hotel giving a confident answer.
That gap happens because messages are split between channels, different staff reply differently, and some enquiries are simply missed.
The guest finds your hotel on an OTA and compares photos, reviews and rates.
They message you on LINE, Facebook, Instagram or your website: family rooms, extra bed, early check-in, airport pickup, policies.
If answers are slow or unclear, the OTA wins. If answers are fast and confident, the hotel wins.
A simple truth
Guests don’t choose the OTA because they love OTAs.
They choose the OTA because it feels certain: instant confirmation, clear options, and no waiting.
Hallostay makes your hotel feel just as certain — on your own channels.
Where Hallostay changes the game
Built for step 2 — the moment where most hotels lose control.
Instead of scattered messages and delayed replies, Hallostay answers instantly across all channels using your real room types, policies and pricing logic — and routes real requests to the right team.
Speed
Instant replies 24/7
The first reply is where most conversions are decided. Hallostay answers immediately — even when your team is busy or off duty.
Consistency
One brand voice
No more different answers from different staff. Hallostay keeps policies, room details and tone aligned across channels.
Conversion
Turns chats into bookings
Captures dates, pax and preferences — then nudges to direct booking links, reservation team, or a structured booking request.
What it does (practical)
- Answers guests 24/7 in your brand voice
- Explains room differences clearly (no confusion)
- Handles repeated questions (parking, breakfast, policies)
- Captures booking details (dates, pax, preferences)
- Routes tasks to the right team (reception / reservations / F&B)
- Creates structured requests (instead of messy chat)
- Supports in-house QR concierge (reduce calls)
- Gives management visibility (without micromanaging)
During stay: why this still matters
Direct booking doesn’t end at check-in.
Guests who interact smoothly during the stay are far more likely to book directly next time. The in-house experience is where you build the “direct habit”.
QR in rooms & public areas
Guests request towels, housekeeping, room service or transport without calling reception.
- Housekeeping & amenities
- Room service / F&B
- Spa & experiences
- Transport requests
Structured staff tasks
Each request becomes a task with room number, timestamps and ownership — not a messy chat thread.
- Assign to department
- Status tracking (new → accepted → done)
- Optional LINE staff notifications
Management visibility
See response times, workload and recurring issues — without micromanaging.
- SLA & peak-time pressure
- Common pain points
- Service quality consistency
During-stay operations reinforce the habit: guests contact you directly — not OTAs, not phone calls, not random apps.
ROI
If you win the “question moment”, you win margin.
Most OTA leakage happens when guests are still deciding.
They ask something small — and the hotel doesn’t reply fast enough.
Hallostay improves ROI in three simple ways:
Faster answers and better clarity reduce “I’ll just book on the OTA” behaviour.
Fewer repeated questions, fewer calls, fewer manual copy/paste answers.
Upsells and service requests get handled instantly — not forgotten in busy periods.
Quick ROI sanity check
A simple owner-friendly model
We don’t need perfect math. We need directionally correct decisions. In the demo, we plug in your numbers and show a clean monthly view.
Inputs
- Rooms (or keys)
- ADR
- Occupancy
- OTA share (%)
- Estimated “response gap” today
Outputs (what you’ll see)
- Estimated OTA commission leakage you can reduce
- Estimated direct bookings you can recover
- Staff time saved (reception)
- Upsell lift potential (F&B / spa / experiences)
Reality check
If Hallostay prevents just a few bookings per month from leaking back to OTAs, it typically pays for itself.
Pricing
Simple pricing per property — built for Thai hotels.
Start with one property. Prove value. Scale across your group when you’re ready.
Starter
One property
Perfect for a first pilot: capture pre-stay demand, unify channels, reduce front desk pressure.
Price
฿3,850
per month · per property
- Omnichannel inbox (LINE/FB/IG/WA/web/email)
- 24/7 AI replies for FAQs
- Booking intent capture (dates, pax, preferences)
- In-house QR concierge basics
- Staff routing & task status
Setup is fast. We start with your top FAQs, room types, and the channels you use most.
Recommended
OTA → Direct focus rollout
A structured rollout designed around the booking decision moment — with clear conversion flows and staff routing.
Includes
- Pre-stay conversion flows (room comparison + policy clarity)
- Fast response templates + brand voice tuning
- Direct booking nudges + handoff to reservations
- In-house QR service menu + task routing
Best for owners who want fewer OTAs over 6–12 months without breaking operations today.
Groups
Multi-property rollout
If you run several hotels, we help you roll out faster with consistent brand governance and reporting.
- Standardised FAQ + policies across hotels
- Brand-level dashboard view
- Role-based access for HQ vs property
- Rollout playbook per department
Ask for a rollout plan if you manage a portfolio or a chain.
Contact
Request a demo — and see the OTA → Direct workflow.
In a short demo, we map your OTA → Direct journey, your channels, and show where Hallostay fits. We’ll also show the dashboard login/register flow if you want to try it.
Hallostay APAC (Head Office)
Zosani Co., Ltd.
808/2–3 Sukhumvit Soi 55
(Thong Lo) Khlong Tan Nuea,
Watthana Bangkok 10110
Thailand
Company number: 0105566157610
HalloStay EEC Thailand (Operations / EEC Hub)
Zosani Co., Ltd.
551/1 หมู่ที่ 10
ตำบลหนองปรือ อำเภอบางละมุง
จังหวัดชลบุรี 20150
ประเทศไทย
(Pattaya / Chonburi · EEC)
Send a demo request
We usually respond within one business day. Write in English, Thai or Danish.